Cancellation Policy

Cancellation Policy

TERMS & CONDITIONS
ADDITIONAL DRIVERS
Additional drivers must meet same qualifications as the renter.
Additional drivers must appear at the rental counter with the primary renter. There will be an additional charge of 5 JD per day for each additional authorized driver other than a spouse or domestic partner.
Additional drivers must be 21 years of age or older.
AFTER HOURS No drops after business hours.
AGE Renters and additional drivers must be at least 21 years of age or older with a valid driver license and a major credit card.
The name on the license and credit card must match.
Debit cards are permitted at the time of rental if the driver is at least 26 years of age with a valid  driver license.
Debit cards must be associated with a checking account. Renters who are 21-25 years of age will be charged an underage driver daily fee of 14 JOD. Renters aged 21-24 years of age require a security deposit of 1000.00 JOD BUSINESS HOURS Saturday - Friday 24 Hours CANCELLATION 48 hour advance cancellation is required to avoid a 1 day no-show fee.
A 48 hour advance cancellation is required on full size vans and other specialty vehicles to receive refund of the deposit processed at the time of booking.
If cancelled within the 48 hours of the booked pick up time, deposit will be forfeited. DEBIT CARDS Renters must be 21 years of age with a valid  driver license. Debit cards must be associated with a checking account at a bank. No additional drivers are permitted when using a bank debit card. ****** IF YOUR ARE A FIRST TIME CUSTOMER ONLY USING A DEBIT CARD – you will need to present current copies of any 1 of the following; current pay stub, electric bill, gas bill, sewer bill, water bill, or telephone bill. Bills for prepaid services are not accepted.***** DEPOSIT RULES A minimum deposit of 350.00 JOD is required for all rentals. ***Renters aged 21-25 years of age requires a security deposit of 1000.00 JOD*** WE DON`T ACCEPT PREPAID CARDS, MONEY ORDERS OR GOVERNMENT CARDS. A 500.00 To 1000.00 JOD deposit will be processed on the credit card for all full size vans and specialty vehicles at the time of the rental reservation. A 48 hour advance cancellation is required to receive a refund of the deposit. If the reservation is cancelled within 48 hours of the booked pick up time, the deposit will be forfeited. Refund of your deposit, or any amounts owed to you, are posted by U-Save at the close of your contract when you return the vehicle. However, depending on your financial institution, it can take up to 14 days to process. DRIVERS LICENSE All drivers must be at least 21 years or older with a valid driver license. Drivers below the age of 26 must use a major credit card bearing the same name as the name on the driver license. The driver license must be valid for the entire rental period. GAS Vehicles must be returned with the same amount of fuel level as rented. If the fuel level at the time of return is lower than at the time of rental, we charge a refueling fee at the rate listed on your rental agreement. HOLIDAY CALL LOCATION ONE-WAY One way rentals will add 20 JOD to change the drop-off location. OPTIONAL PROTECTION PRODUCTS Optional Protection Products We offer 4 optional coverage products for an additional charge. Collision Damage Waiver (CDW), Personal Accident Insurance / Personal Effects Coverage (PAI) / (PEC), Supplemental Liability Insurance (SLI), and a Tire and Windshield Waiver (TWW). Pricing and coverage information for each product is available for review at the time of rental. OVERSTAY You must notify us by phone to extend your rental period beyond the return date listed on your rental agreement. PAYMENT Major credit card, or Cash. (YOU MUST COMPLETE ALL CASH QUALIFICATIONS, A PROCESS WHICH TAKES A MINIMUM OF 48 HOURS.) A minimum deposit of 1000.00 JOD is required for all rentals. **Renters aged 21-25 years of age require a security deposit of 350.00 JOD*** WE DONT ACCEPT PREPAID CARDS, MONEY ORDERS OR GOVERNMENT CARDS. A 500.00 To 1000.00 JOD deposit will be processed on the credit card for all full size vans and specialty vehicles at the time of the rental reservation. A 48 hour advance cancellation is required to receive a refund of the deposit. If the reservation is cancelled within 48 hours of the booked pick up time, the deposit will be forfeited. Refund of your deposit, or any amounts owed to you, are posted by U-Save at the close of your contract when you return the vehicle. However, depending on your financial institution, it can take up to 14 days to process. PICKUP/DROP During REGULAR business hours, we will pick you up at a set time from the address requested. If the address is more than 10 miles from our location, a pick up fee may be assessed. RULES TOWING IS NOT PERMITTED WITH U-SAVE VEHICLES. For the process of canceling the reservation within 48 hours,With the reservation number.. contact an email accounting@u-save-jo.com .